Complete Pump Supplies | Supplier Domestic Water Pumps & Booster Pumps

Terms of use

Welcome to the Complete Pump Supplies Ltd. website terms and conditions for use. These terms and conditions apply to the use of this website at www.­comple­tep­um­psu­pplies.­co.­uk. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

The www.­comple­tep­um­psu­pplies.­co.­uk website is operated by: Flowtech Water Solutions Ltd, a company registered in England and Wales, whose registered office is at Units 17 & 18 Airfield Approach Business Park, Flookburgh, Grange Over Sands, Cumbria United Kingdom, LA11 7NG.

Our company registration number is 05125479.

VAT number 836 8024 19.

Our contact details are as follows:

Trading Address: Units 17 &18 Airfield Approach Business Park,
. Flookburgh,
. Grange Over Sands,
. Cumbria,
. United Kingdom,
. LA11 7NG.
General Email:
Telephone Number:  0333 323 2329

1. Introduction

1.1 You will be able to access most areas of this website without registering your details with us. Certain areas of this website are only open to you if you register.

1.2 We may revise these terms and conditions at any time by updating this posting. You should check this website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this website.

2. Ordering From Us

2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknow­led­gement, detailing the products you have ordered.

2.2 Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

2.3 We may refuse to accept an order:

(a) Where goods are not available;

(b) Where we cannot obtain authorisation for your payment;

(c) If there has been a pricing or product description error; or

(d) If you do not meet any eligibility criteria set out in our terms and conditions.

3. Pricing

3.1 Our prices do not include vat and vat will be added to the order at the current rate that is applicable to the items purchased.

3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this website.

3.3 Our prices are reviewed periodically.

4. Cancellation and Returns Policy

4.1 If you wish to cancel your order:

(a) You can notify us by email to before we have dispatched the goods to you; or

(b) Where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.

4.2 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a refund or exchange. The costs of returning goods to us shall be borne by you.

4.3 Upon receipt of the goods we will give you a refund of the amount paid or an exchange credit as required less any carriage costs borne by ourselves to deliver the goods. A restocking charge may apply.

4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: -  In the event that the product has been used

4.5 Any products that we have manufactured specifically for you can not be returned under any circumstances.

4.6 Any non stock goods that have been ordered specifically for you can be returned but may be subject to a manufacturers re stocking charge, the amount of the re stocking charge will be advised prior to complete pump supplies acceptance of the returned goods.

The provisions of this clause 4.4 do not affect your statutory rights.

4.7 Return of alleged faulty goods for replacement or credit

Due to the nature of most products i.e "water travels through the goods" a refund or replacement can not be issued until the goods have inspected by the manufacturers and a report has been issued stating the goods are "faulty under guarantee", pumps with large amounts of magnetite present will not be deemed faulty under warranty, this is a system issue that needs to be rectified prior to a new or replacement pump being installed.

All products must be returned to ourselves within their warranty period with all costs for returning the goods borne by the customer.

Goods deemed as obsolete by the manufacturers but still available from stock by ourselves are offered with "partial" guarantee, customers will be informed of the guarantee period prior to dispatch.

4.8 All goods carry a manufacturer’s warranty which will vary with each product. If the product is within the manufacturer's warranty period and the fault was caused by faulty manufacture or components, it will be repaired or replaced free of charge. Customer installation errors will not be covered under warranty.

We reserve the right to repair or replace defective goods at our discretion. Warranty claims must be made in writing or by email.

Please note on site visits will be subject to an inspection charge. If the issue is found to be covered under warranty this will be refunded. If not found to be warranty this will not be refunded. Depending on the results of the inspection additional costs may apply to repair or replace any faults found.

5. Licence

5.1 You are permitted to print and download extracts from this website for your own use on the following basis:

(a) No documents or related graphics on this website are modified in any way;

(b) No graphics on this website are used separately from accompanying text; and

(c) Any of our copyright and trade mark notices and this permission notice appear in all copies.

5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by us or our licensors. for the purposes of these terms and conditions, any use of extracts from this website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this website automatically terminates and you must immediately destroy any downloaded or printed extracts from this website.

5.3 Subject to clause 5.1, no part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

5.4 Any rights not expressly granted in these terms are reserved.

6. Service Access

6.1 While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.

6.2 Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

7. Visitor Material and Conduct

7.1 Other than personally identifiable information, which is covered under the privacy policy, any material you transmit or post to this website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

7.2 You are prohibited from posting or transmitting to or from this website any material:

(a) That is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;

(b) For which you have not obtained all necessary licences and/or approvals;

(c) Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the uk or any other country in the world; or

(d) Which is technically harmful (including, without limitation, computer viruses, logic bombs, trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

7.3 You may not misuse the website (including, without limitation, by hacking).

7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.

8. Links To and From Other Websites

8.1 Links to third party websites on this website are provided solely for your convenience. If you use these links, you leave this website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk.

8.2 If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, the home page of this website, and subject to the following conditions:

(a) You do not remove, distort or otherwise alter the size or appearance of the complete pump supplies logo;

(b) You do not create a frame or any other browser or border environment around this website;

(c) You do not in any way imply that we are endorsing any products or services other than our own;

(d) You do not misrepresent your relationship with  us nor present any other false information about us;

(e) You do not otherwise use any complete pump supplies trade marks displayed on this website without our express written permission;

(f) You do not link from a website that is not owned by you; and

(g) Your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.

8.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2.

9. Registration

9.1 To register with www.­comple­tep­um­psu­pplies.­co.­uk you must be over eighteen years of age.

9.2 Each registration is for a single user only. we do not permit you to share your user name and password with any other person nor with multiple users on a network.

9.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

9.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

10. Disclaimer

10.1 While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice.

The material on this website may be out of date, and we make no commitment to update such material.

10.2 The material on this website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all repre­sen­ta­tions, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.

11. Liability

11.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.

11.­2 Nothing in these terms and conditions shall exclude or limit our liability for (i) Death or personal injury caused by negligence (as such term is defined by the unfair contract terms act 1977); (ii) Fraud; (iii) Misrep­res­en­ta­tion as to a fundamental matter; or (iv) Any liability which cannot be excluded or limited under applicable law.

11.3 If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

11.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website, or the use by any other person using your registration details.

12. Governing Law and Jurisdiction

12.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

12.2 We do not warrant that materials/items for sale on the website are appropriate or available for use outside the united kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful.

If you access this website from locations outside the united kingdom, you do so at your own risk and you are responsible for compliance with local laws.

13. Miscellaneous

13.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions

13.2  If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

13.3 Only the parties to these terms and conditions may seek to enforce them under the contracts (rights of third parties) act 1999.

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